Did You Miss Yesterday’s ‘Public’ OnagoFly Update? Yes, You Did….

…unless you were 1 of OnagoFly’s 895 followers, you had no clue this was happening, and even then there was less than 2 1/2 hours notice. It wasn’t posted to Indiegogo. It’s almost 2 hours of mostly bullsh*t, but a few new pieces of info did come out:

  • IF YOUR DRONE HASN’T SHIPPED YOU CAN GET A REFUND! EMAIL ORDERS@ONAGOFLY AND REQUEST A FORM TO CANCEL ORDER TODAY!
  • Fuel sticks are shipping in July. Allegedly.
  • The ‘shipping in March 2016’ guarantee only applied to the people that had it shipped in March 2016.#WTF?
  • Refund Policy and Warranty FINALLY posted at OnagoFly.com/FAQ. Scroll down. Spoiler alert: it is NOT good.
  • They were overwhelmed with Customer Service issues,and are still working to address it. Leo admits to losing emails (the ones where we tried to cancel) and smugly gave off the vibe of “oh well”.
  • Leo admits that obstacle avoidance doesn’t work and will be removed….then contradicts and says it works, juts not well or as expected.
  • You can return for repair (but look at the exclusion list on the FAQ, it seems heavier than most) but it bis at your cost. They no longer need to be shipped to China though, which was done to make it prohibitively expensive.
  • Basically if you have the drone, you’re stuck with it, no matter how bad or good it flies.
  • Replacement blades will be sold on Amazon.com “soon”. Personally, I can’t wait to leave the first review if they start selling the OnaNoFly there.
  • Leo again reiterated if they don’t answer email or call back, try again. Why? You’re not doing anything with our requests…
  • If you call and get Angelica, please be kind to her. She really is in a difficult position. management doesn’t give her authority, even though she was made Customer Service Supervisor. She also doesn’t answer emails, which came as a shock to Leo.
  • They’re also working on a better version, implying that we are screwed and our money is helping them make more money.
  • Overall, it was a waste of 2 hours of life to watch this. No one seemed satisfied (except for Leo of himself).

 

There were a lot of technical difficulties in the ~2 hour video here https://youtu.be/8mxb-eEAqOs. Don’t have 2 hours to spare? I’ve broken down the best parts into ‘bite-sized’ chunks here.

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