Some lucky people have been able to cancel and get refunds from OnagoFly. Why? Because they followed us. OnagoFly barely announced their June 16 Google Hangout, and took down their warranty and refund policy shortly after that. But, with some help from us at OnagoLies.com, they’ve been able to get some satisfaction (minus 20% ‘restocking fee’, which is ridiculous since it’s being shipped to the next
victim of their scam customer).
I’m still hearing that PayPal has been the most responsive to refunds (full refunds!) so keep at them. I’ll definitely consider using PayPal in future transactions because of these protections. Of course, I will never use Indiegogo again due to their complete lack of control, care or concern for us, their 5% paycheck.
I have yet to receive the drone; they admitted (on a phone conversation with Colin) that the drone was NOT showing as shipped, so therefore I could cancel and give up the 20%. Well, frankly that sucks. BUT I had to drop my 2nd and 3rd disputes through AmEx and Indiegogo to do that. So I did, and waited…and waited…and waited. Now, they claim it WAS shipped and they’re still looking into it. So they got me to drop the disputes, but then don’t do what they said they were going to do. Ok OnagoFly…it’s been BROUGHT’N.
A friendly reader in the UK has weighed his OnagoFly for us and reports a weight of 143 grams (~5 ounces). It was touted as 0.3 pounds (4.8 ounces) , which it pretty much is. This matters because drones 0.5 pound (8 ounces) and heavier MUST be registered with the FAA for US customers. Many people were surprised by the weight, which made us think we may have had an angle to bring attention to the FAA.
We’re also pursuing the FAA to find out about general ‘air worthiness’ for drones. Drones and quadcopters are a new and evolving issue for the FAA and government agencies around the world. Since so many (almost ALL) purchasers have had control issues, there are specific risks to using this. I’ll say it again: the responsibility is on you, the operator, to be in FULL control at all times of the drone. DO NOT FLY NEAR PEOPLE, PETS AND PROPERTY. EVEN THOUGH ONAGOFLY IS DELIVERING SUB-STANDARD PRODUCTS, IT IS NOT WORTH THE RISK TO FLY THESE.
So, keep the emails coming. I’m truly touched that people from Israel, Germany, the Netherlands, Brazil, Argentina, Canada, China and of course USA have reached out with sadly similar stories of deception, lies and lack of communication. It’s heartbreaking when people-for some, the cost of this drone was a significant purchase-get scammed and mislead, and ultimately ignored by a company. We’re trying to stop that.
Join us on Twitter @OnagoLies.