In the midst of Winterstorm Stella hitting the Northeast, a bit of expected but not unexpected news to share…
ARI, Acumen Robot Intelligence, the fine, upstanding makers of the technologically advanced wonder that is OnagoFly….have fled. Like rats, or snakes, or any other vermin you’d like to substitute.
It was brought to my attention that there was an update to their Google listing….
And then a posting on the Fanboy Facebook Page*
*Due to the abusive behavior of the moderators on that board, I won’t post a link to it. I refuse to give them publicity and feed their ego, when disparage and threaten customers and simply tout their own ‘expertise’.
I placed calls to ARI; the 844.675.2955 went to an automated voice mail chain as did calls to their Brea, CA warehouse at 714.582.2859; main number 949.208.6894 was ‘temporarily unavailable’. I’m not sure how much correct info the Fanboys may have, but the ‘closed’ and unavailable phone numbers do not look good.
WHAT THIS MEANS:
If you were waiting for an RMA, a purchased item or those seemingly non-existent fuel sticks, you may be waiting quite a long time…as in forever. Without a US office, and the fact that it appears they were directed to destroy all files before leaving, does not look good.
WHAT YOU CAN DO:
Contact the California Office of Attorney General ASAP! If you haven’t already filed a complaint with them, now is the time. It does take some time to fill it out, but will get a process in motion. The site is https://oag.ca.gov/contact/consumer-complaint-against-business-or-company. It is available in English, Spanish and other languages as well.
Contact Indiegogo. They’ve been completely useless in all this, but in all honesty since there were ‘perks’ left undelivered there may be recourse there. I’ve reached out, but am sure generic form letter is on it’s way back to me.
Now, the Fanboys and others will start volleying ‘it’s because of the class action’ or ‘it’s because no one would give them a fair shake’ stories. NO, that simply isn’t true. It’s because this company was deceptive, dishonest and untrustworthy that they ended up in this position, yet again screwing over thousands and pissing through over $6 million bucks, along with employees, vendors and real estate.
So no more Leo Zhang. No more Sam Tsu, if he ever existed. No more Colin, Julie or Nate. The hourly people are the ones I feel for, since they now have no real way to reference what they’ve spent the past months working on. If you google OnagoFly or ARI, you get a pretty good picture of the sh*tshow that was being run there, and it’s not a pretty picture.
There is definitely a timing issue involved with these developments, which just proves what I’ve known all along; they were running a scam. They didn’t care about broken promises or trust, they cared only about money. They didn’t care about us, the consumers, they cared only about money. They didn’t care about support, they let a group of Fanboys run their support page, apparently without pay (but calling themselves ‘staff’) because they ‘believed in the product’ so much. Nothing about this company or their actions was professional, and neither was their slithering, unscrupulous demise.
(PS-I was flabbergasted that the BBB rating was up to a B-… more so that it was bragging point for the fanboys…but something tells me that won’t last!)
*UPDATE 3.18.17 0931 TO INCLUDE STATEMENT FROM NATE STEPHENSON, FORMER ARI EMPLOYEE/ONAGOFLY SOCIAL MEDIA MARKETING MANAGER DELETED FROM ORIGINAL INSTAGRAM @ARI_LIVING POST:
*SCREENSHOT OF UPDATE TO INDIEGOGO 3/15/17 1933:
(odd since they apparently “All files were told to be destroyed before US team left the building”)